Technical support and warranty programs
as flexible as our product line.

HETRA provides dedicated 24x7x365 technical support, complemented by comprehensive maintenance, repair and warranty programs. Our job doesn’t end with the shipment of the product, but continues throughout installation and maintenance. Just like our pre-sales consulting and design engineering, we customize our technical support and professional services to your requirements.

Features

• Global maintenance, repairs & warranties
• Tremendous flexibility
• Dedicated tech support tailored to fit your needs
• Contract Customer Support 24/7/352

Lifetime Warranty

• Lifetime TEMPEST warranty on all HETRA TEMPEST products
• 3-year return-to-factory warranty on commercial components

TEMPEST Maintenance Certification

• Including train the trainer arrangements

Maintenance

• Recommended spares list
• Maintenance plans
• Performance-based instruction designed for TEMPEST repair and maintenance
• Self-service support
• Knowledge base

Repairs

• US, Canadian and European based technical support
• English, French and Italian Speaking support team
• TS cleared personnel
• On-site or return to depot
• Flexserve™ repair options
  

HETRA WARRANTY PROGRAMS

HETRA will provide warranties meeting or exceeding the customer’s requirements.
As Prime Contractor, HETRA will be responsible for assuring that all warranty claims
are properly handled. 

• Easy upgrade of system’s original warranty
• Continue protection beyond the warranty period
• Choose the level of response you need with HETRA’s Flexserve™ options for Warranty and Maintenance.
• 24/7 availability
• Flexible range of customer and technical CONUS & OCONUS support options
• Broad range of defined tiers of service and customized service solutions

If we can’t fix your problem over the phone, we’ll either schedule repair service or perform an equipment exchange according to your level of service coverage.